Refund Policy

Disputes, Liability, and Indemnity

In the event of a dispute, Eracew reserves the right to charge the client in full for the work done as well as for the resources spent in managing the dispute. In such an event, Eracew reserves the right to charge the client without honoring any discounts that were previously honored in good faith. Under no circumstances will Eracew be liable for any damages arising from misrepresentation or misinformation. Eracew reserves the right to refuse service to any client if these are not aligned with our business operating principles and policies.
Once work has begun on any project, we do not entertain any refunds.
Eracew provides its services as is, without any guarantees on security or other issues leading to loss of data, sale, or reputation. We ensure to the best of our ability that our systems and servers are protected from hackers, viruses, intruders, and other online and offline problems; however, we will not be held liable for any disruption of services if such a situation arises. The relationship of Eracew with its suppliers, partners, and subcontractors is of an independent nature. None of the parties has any power, right, or authority to interfere or bind the other or assume or create any obligation or responsibility, whether expressed or implied, on behalf of the other or in the other’s name.
Client will indemnify and hold Eracew, its licensors, content providers, service providers, employees, agents, officers, directors, contractors, and subcontractors (the “Indemnified Parties”) harmless from your breach of any of these Terms and Conditions or any other terms, conditions, policies, or procedures herein, including, without limitation, any use of content other than as expressly authorized in these Terms and Conditions. Client agrees that the indemnified parties will have no liability in connection with any such breach or unauthorized use, and you agree to indemnify and hold harmless the Indemnified Parties from any and all resulting loss, damages, judgments, awards, costs, expenses, and attorneys’ fees in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information obtained from Eracew.
Eracew will not be liable for any breach of the agreement which is caused by a matter beyond its reasonable control including but not limited to Act of God, fire, lightning, explosion, war, disorder, flood, earthquake, industrial disputes (whether or not involving their employees), extremely severe weather, or acts of local or central government or other competent authorities.

Hosting

Hosting is an annual charge which must be paid in advance for the whole year, except if the client is under one of our Maintenance packages.
It is the client’s responsibility to renew the hosting in time, i.e., before the expiry date. Failure to renew in time can lead to loss of files, data, emails, backups, etc. All unpaid hostings are disabled or deleted from the server. All renewals must be paid seven working days prior to the expiry date. Eracew will not be responsible for issues relating to delayed payment.
Hosting is on shared and non-shared servers hosted via third-party providers. Eracew ensures to the best of our ability that our systems and servers are protected from hackers, viruses, intruders, and other online and offline problems; however, we will not be held liable for any disruption of services if such a situation arises.
The client is solely responsible for the content stored on and served by the hosting service purchased and the activity of any scripts or email services created under the hosting service. The Customer must maintain the security of all account passwords and applications or scripts and ensure all scripts under the hosting service are free from malicious content that may harm any part of the Server, other client accounts hosted, or the external systems of visitors viewing the hosted content.
In case of a malware attack, Eracew reserves the right to delete files on the hosting service without giving any prior notice.

Cancellation/Termination:

Hosting cancellation requests must be sent in writing or by email one month prior to the expiry of the same. Once the hosting has been renewed, it cannot be cancelled and must be paid for the full year.
If the hosting is not paid and renewed before the expiry date, we reserve the right to disable the hosting and all associated services including emails and DNS records. Additional charges will be applicable to re-enable the hosting. Eracew will not be responsible for any loss of data, files, emails, backups, restoration costs, etc.
If a hosting has been cancelled/disabled, then all files, emails, databases, and backups will be deleted from the server without any notification to the client.
Once all invoices are paid, it is the client’s responsibility to request the files subject to the below: Eracew CMS is a proprietary CMS of Eracew. Eracew owns copyrights of all codes written for any client, unless arrangements are made prior to the start of the project. Eracew warrants a license to use any custom-built software for the client, for their use only. This license is granted while paying for the hosting. Eracew CMS cannot be transferred to any external host; this includes any access to the software codes. FTP and Control panel access is not provided if the website is using Eracew CMS.

Emails:

All emails are to be downloaded on the client’s computer periodically. Email boxes must be kept within their quota limits. Periodical maintenance may be carried out on the email box, and emails older than 6 months are deleted.
Clients must not use the email hosting for inappropriate content and other undesired emails which can result in spamming or infecting the server. Under such circumstances, immediate action will be taken, and the required files and data will be deleted without any prior notice.
Eracew offers packages in coordination with third-party providers. Changes to the third-party provider’s rules and policies may ultimately affect the services we provide or the terms and conditions herein.
Hosting is on shared and non-shared servers hosted via third-party providers. Eracew ensures to the best of our ability that our systems and servers are protected from hackers, viruses, intruders, and other online and offline problems; however, we will not be held liable for any disruption of services if such a situation arises.

Domains

All domain registrations and renewals are to be paid in advance.
Expiration of a domain can result in service disruption and loss of domain.
Eracew will not be responsible if a domain expires due to non-payment/late payment of the charges. All payments must be made seven working days before the expiry date.
It is the client’s responsibility to renew their domain names with us.
All invoices and dues must be paid in full before we release the requested domain name.
Eracew has the domains in a common pool account and therefore cannot give access to its domain control panel.
Eracew offers packages in coordination with third-party providers. Changes to the third-party provider’s rules and policies may ultimately affect the services we provide or the terms and conditions herein.

Intellectual Property

All content of this website is the property of Eracew unless otherwise specified. Eracew reserves the right to change the content or policies without any prior notice.
The project-related copyrights can be transferred to the client at an additional cost, after the full payment of the project and upon signing the Certificate of Acceptance. Eracew reserves the rights to refuse the transfer of ownership if irregular circumstances arise.
Copyrights handed over to the client do not include rights to reuse the code for another website or resell the programming codes for any commercial or non-commercial purposes. In the case of business restructuring or ownership change, ownership of the website may be transferred from one owner to another. New owners are not allowed to resell or reuse for any commercial or non-commercial purpose.
Eracew CMS is a proprietary CMS of Eracew and cannot be transferred to any external host.
In the event of a Webmaster change, site owners are not allowed to display the credits to the new website, unless such time that the website functionality and appearance is changed by over 50% of our original work.
“Eracew” is a trademark of Eracew, along with any associated symbols or logos. Clients, Partners, Suppliers, Subcontractors, and any other 3rd party organization or individual are not allowed to use Eracew trademarks including the name, logo, and symbol in any way shape or form without written permission from us.